FAQ's - Frequently Asked Questions

1. How does a made-to-order work?

1.1 The rod sock with a width of 45mm fits for spinning rods, for baitcast rods with a width of 32mm or 38mm. Spinning rods have a much larger start or guide ring, hence the 45mm width (can be stretched to 70mm).

1.2 The length of the sock is measured from the tip of the rod to approx. 5cm above the butt section, applies to 1-piece as well as 2- or 3-piece rods.

1.3 If you know the length and we do not offer a standard sock that fits, then order the sock that is closest in length and write the special length in the comment field at checkout or send us an email to info@rutensocke.de with the special size, we will arrange it this then to.

1.4 The best thing is that there is no extra charge for the special dimensions and the shipping is just as fast!


2. Transport of the assembled rod including bait

The braided sleeve/fabric sleeve of the rod sock is permeable to air thanks to the fine weave. This is where the fishing hook gets caught and the barb in particular can only be loosened with luck without damaging the sock. We therefore advise against transporting the rod including bait, such as hard baits with treble hooks. 


3. With which shipping company are the orders shipped?

All shipments are processed including shipment tracking via DHL, DHL Warenpost or DHL Paket.


4. How long does shipping take?

We ship daily from Monday to Friday. Shipping usually takes place one working day after receipt of payment. In 2021, 98.8% of our shipments were delivered within 2 working days at the latest (according to the DHL shipment monitor for Rutensocke.de).


5. Is it possible to send letters?

Yes, smaller orders are sent as DHL Warenpost


6. Can I order cash on delivery or on account?

Yes, we provide the payment method Purchase on invoice on. The payment is processed via Klarna.


7. Can I personally pick up my order on site?

Yes, you can. For this you choose the payment method when ordering pickup and then make an appointment with us.


8. Is there a shop where I can visit you?

There is no on-site direct sales. Only pickup.


9.What if I'm not satisfied?

Our return rate is less than 1%. We stand 100% behind our high-quality products and therefore offer a 14-day right of return, even on made-to-measure products.